Frequently Asked Questions


How do I find out about job openings?

All current opportunities are listed under our current openings. When a position closes, it will be removed from our website.

How do I know if a position is still available?

If a job is currently posted on our employment listings website, we are still considering candidates and it is possible that you will be contacted. Once a position closes, it is removed from our website.

Can I submit my resume online?

Yes, you may submit your resume online. In fact, by uploading your resume to our site, our software will automatically populate basic personal data fields such as name and address on the application for you. You will then only need to fill in the additional fields to apply.

What kinds of file attachments are accepted?

Microsoft Word (.doc, .docx), Adobe PDF (.pdf) and other text formats (.txt, .rtf, .html) are the preferred formats.

Can I copy selected information from another electronic document?

Yes, you can copy and paste the information from any text format document, such as Microsoft Word, WordPerfect, Notepad, or other text formats directly into the appropriate fields in the application form.

I do not have an e-mail address. How can I apply for employment?

We maintain the vast majority of communication with our candidates via e-mail and this is also how you can stay informed about new job openings, so it is important to have an e-mail address. If you do not currently have an e-mail address, please create an account with one of the free services like Yahoo!, Gmail, Hotmail, Mail.com or AOL. Please select the e-mail provider you would like to host your free e-mail account and follow their instructions for account set up. The email address needs to be properly formatted. If you use spaces in your e-mail account name, please note that it may not work with our application form.

I do not have a computer; how should I apply online?

If you do not own a computer, please check with your local public library and/or local Department of Labor office (Career Center) for resources and assistance with job search and applications.

Can I drop off, mail, fax or e-mail my resume to you?

We no longer accept resumes via drop off, mail, e-mail, or fax. To be considered an applicant, you must apply online.

How long will the application process take to complete online?

The process should take between 15 – 20 minutes to complete online.

I cannot remember my password. Can you help me?

If you do not recall the email address and/or password that you set up, please click either “Forgot your password?” or the “Do not have a password?” link. If your email address is on file, we will send your existing or new login credentials to that email address.

I continue to receive error messages when I attempt to apply. What should I do?

If you continue to receive error messages, you can check your browser. SilkRoad Technology is committed to supporting the latest version of popular browsers within a timely manner:

Browser Name Versions Supported
Windows Internet Explorer 7.0, 8.0, and 9.0
Mozilla Firefox 3.5 and 4.0
Google Chrome 12.0
Apple Safari 5.0

I just submitted my profile but need to make a correction. What should I do?

Click here to Update Your Profile. You can login to your account to make changes to your profile. If there is a change in your skills or employment history (for example, you want to add a new employer to your profile) or you need to update your contact information, you can log in at your convenience to make those updates.

Will I be considered for other positions when applying for a specific position or do I need to apply separately for each position I am interested in?

It is possible your profile may be considered for other current or future positions should you fit the specific job requirements of those positions. However, if you would like to be considered for a particular position we recommend that you apply online directly for each position that is of interest to you. Once you have applied for a position, your online profile will be stored in our system which you will be able to access with your username (email address) and password. You can use the same profile to apply for several jobs.

What do I do when the "Continue" button on the last page of Application process does not allow me to advance to the review page so I can submit the Application?

The "Brief description of job" and "Reason for leaving" fields have a maximum of 500 characters but the system does not stop you from typing once you have reached that limit. When you reach the last page, the continue button does not let you proceed. Try using the "Previous" button on the page, (not the browser back button) to navigate back to the "Employer History" page and check to see if the "Brief description of job" or Reason for leaving fields has a red border. If it does, that means you have more than the 500 character limit so you will need to shorten the text that you entered. Once you shorten the text, the application should allow you to proceed and finish. If you do not see a field with a red border on the "Employer History" page, then check the other pages in the application form as well." The other option would be to re-apply.

I’m having trouble opening the Electronic Application link received via email, what should I do?

Many email systems tend to have HTML turned off by default in the email settings, so when the email is received the Electronic Application link does work as a clickable hyperlink. The URL must then be copied and pasted in an Internet browser. The Electronic Application link sent to the applicant has a unique form ID in the URL. If you miss copying any of the characters in the file ID, the page will give an error. The link may show in two lines as shown below, but along with the first line all of the letters and numbers from the second line are needed to access the Electronic Application.

How do I use my existing profile to apply for multiple jobs?

To apply using an existing profile, you will first click on the job listing you are interested. Below the job description, select "Existing Resume/CV" and log into your profile when prompted. Once you have logged in, look at the submittal history where you will see the previous applications and click "Submit this profile" to the right. This will submit your information for the next application and if you are presented with an Electronic Application form, your previous answers will still be populated. Advise to continue through the form and update, as needed. Once you click "Submit and Continue," you will receive a confirmation that the application was submitted.

What if I receive a "Current Action Temporarily Unavailable" message directly after uploading a resume?

This typically occurs only when your resume file name is either too long, or contains special symbols such as parentheses, asterisks, slashes, etc. If you reduce the file name to less than 14 characters and removes any symbols from the file name, the issue is resolved.